Terms of Service

2.1 What is included

• Access to the HSEQ Nova platform via a web browser
• Secure cloud storage of your data
• Automatic updates and improvements
• Customer support via email
• Unlimited users per subscribing company

2.2 What is NOT included

• Legal advice or professional HSEQ consultancy — you must obtain these from suitably qualified advisers
• A guarantee that the platform meets every sector-specific regulatory requirement
• A guarantee of ISO certification or compliance with any particular standard
• Bespoke development or custom features unless separately agreed in writing

2.3 Continuous development

HSEQ Nova is under continuous development. We actively work to support ISO 45001, ISO 14001, ISO 9001 and other relevant standards. Features may be added, changed or improved over time. Descriptions on the website and in marketing material may differ from the current state of the service, particularly for features under development.

3.1 Subscription pricing

HSEQ Nova is offered on the following pricing model:

• Core plan: £29 per month per company, unlimited users
• Yearly billing: 10% off the monthly rate when billed once a year
• Add-ons: Optional industry packs and extras at additional cost

Prices are exclusive of VAT. The supplier is established in Norway. Stripe Tax applies reverse charge for UK VAT-registered customers; HSEQ Nova does not collect UK VAT on the payment.

3.2 Payment

Payment is processed via Stripe. We accept payment by debit/credit card or Bacs Direct Debit. Invoicing is available on request for qualifying customers.

3.3 Late payment

If payment is not received by the due date, we may charge interest at the rate prescribed by the Late Payment of Commercial Debts (Interest) Act 1998. Access to HSEQ Nova may be suspended until payment is received.

3.4 Price changes

We reserve the right to change prices with 30 days’ written notice. Existing customers will not be affected by price increases until their next renewal.

4.1 Subscription term

Subscriptions run on a monthly rolling basis and renew automatically. You may cancel at any time.

4.2 Cancellation by the Customer

You may cancel your subscription at any time by emailing hello@hseqnova.co.uk or through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are given for the remainder of a paid period.

4.3 Cancellation by HSEQ Nova

We may terminate the agreement with 30 days’ notice if you breach these Terms, fail to pay invoices, or if we discontinue the service. If we terminate, you will receive a pro-rata refund of any prepaid subscription fees.

4.4 Data after cancellation

After cancellation you have 30 days to export your data. After this period, all data is deleted in accordance with our Privacy Policy, except where statutory retention requirements apply (e.g. invoices, COSHH health records).

6.1 Availability

We aim to maintain 99% uptime (calculated monthly), excluding scheduled maintenance notified at least 24 hours in advance.

6.2 Security

We implement appropriate technical and organisational security measures to protect your data, but cannot guarantee absolute security against all threats.

6.3 Backups

We perform daily backups of all data. We nonetheless recommend that you maintain your own copies of critical documents.

6.4 Support

We provide customer support in English via email during normal business hours (09:00–17:00, Monday to Friday, UK time). We aim to respond within 2 working days.

7.1 “As is” basis

HSEQ Nova is provided “as is” without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the service will be error-free, uninterrupted or meet all your specific requirements.

7.2 Continuous development

Because HSEQ Nova is continuously developed to align with UK legislation and international standards:

• Features, text and interface may differ from website or marketing descriptions
• Features may be added, changed or removed without notice to improve the service
• Terminology and document templates may be updated to reflect current law and standards
• ISO support is guidance-based and does not replace professional audit assistance

7.3 Cap on liability

Our total aggregate liability to you is limited to the amounts you have paid for the service in the 12 months preceding the claim. We are not liable for indirect, incidental or consequential losses, including loss of profit or loss of data, to the fullest extent permitted by law.

7.4 Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited by law

7.5 Force majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, acts of war, strikes, government orders or third-party network outages.

8.1 Our rights

HSEQ Nova — including the software, design, text, graphics, logo and all other content — is protected by copyright and other intellectual property rights owned by HSEQ Nova. You receive a limited, non-exclusive, non-transferable licence to use the service for the duration of your subscription.

8.2 Your rights

You retain full ownership of all data, documents and content you upload to HSEQ Nova. By using the service you grant us a limited licence to store, process and display that content as necessary to deliver the service.

8.3 Anonymised industry statistics

HSEQ Nova aggregates anonymised health and safety data across customers to generate industry statistics, benchmarks and trend analyses. These data are used to:

• Provide you with benchmarking against industry averages
• Improve the service and identify sector-specific risks
• Publish anonymised industry reports

Anonymisation: All data is aggregated with k-anonymity (minimum 5 organisations per industry group). No individual company, person or incident can be identified. Company names and personal data are never included.

Opt-out: You may opt your organisation out at any time via Settings > Statistics in the HSEQ Nova dashboard.

8.4 Feedback

If you provide feedback, suggestions or ideas for improvement, we may use them freely without obligation to you.

10.1 Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales.

10.2 Dispute resolution

The parties shall attempt to resolve disputes amicably. If that is not possible, the dispute shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

10.3 Consumer rights

If you are a consumer (i.e. you use the service for purposes outside your trade, business, craft or profession), nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or any other mandatory consumer protection legislation.